Terms & Conditions

RETURNS EXCHANGES AND CANCELLATIONS

General:
All returns and exchanges must be postmarked no later than 15 days from the original customer shipment date. Returns and exchanges must be in new, never installed condition and must include all instructions, manuals and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns. Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 20% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.

Incorrect Item:
If you received an incorrect item by mistake on our side, no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charges both ways.

Customer Order Error:
Incorrect customer orders can be exchanged for any other item, however the customer will pay the additional shipping and handling charges and restocking fees.

Refused Shipments:
Orders which are REFUSED AT DELIVERY without prior authorization, will be assessed all of the applicable fees listed above including restocking

Return Shipping Instructions:
Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging.
We are not responsible for packages lost during return shipping.

Return/Exchange Instructions:
Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions.

Cancellations:
All orders are automatically processed by our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees and strictly adhere to the following cancellation policy:
                If you cancel your order the same day it was placed BEFORE it has been shipped, you will be assessed a 10% cancellation fee .
                If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be      treated as a Return with all applicable fees.

Sales Tax:
6.625% sales tax is charged on all New Jersey based orders.

Payment Methods:
Only Visa and Master Card orders are accepted .